Thank you for choosing Vsher Natural Skincare. We take immense pride in crafting premium, high-quality botanical formulations designed to elevate your personal care routine. Because our products are freshly batched, natural, and personal in nature, we maintain strict hygiene and safety standards.

To ensure absolute product integrity and customer safety, our policies are structured as follows:

1. Comprehensive Return Policy

Due to the strictly personal, hygienic, and organic nature of cosmetic products, Vsher Natural Skincare does not accept returns, refunds, or exchanges for change of mind, sensory preferences (texture/scent), or accidental orders. Once a personal care item leaves our controlled fulfillment environment, it cannot be restocked or resold under any circumstances.

2. Damaged or Defective Items

We want you to receive your products in pristine condition. We will happily replace or credit any item that arrives physically damaged or broken due to transit.

• Timeline: All claims for damaged items must be reported to our customer support team within 48 hours of the carrier-verified delivery timestamp.

3. Mandatory Proof of Damage

To process a damage replacement or credit, digital photographic or video proof is strictly required. This helps us prevent fraudulent claims and allows us to hold our shipping carriers accountable.

When filing a claim, please email us and include:

1. Your original Order Number.
2. Clear, high-resolution photos of the outer shipping box showing the shipping label.
3. Clear photos or videos showing the specific damage, leakage, or structural compromise of the product container.

Note: Claims submitted without valid photographic proof or past the 48-hour window cannot be accepted.

4. Order Cancellation Policy

We work efficiently to process, pack, and dispatch your orders as quickly as possible. Therefore, orders can only be cancelled before they enter the shipping and fulfillment phase.

• If your order status is marked as "Unfulfilled" and a shipping label has not yet been generated, you may request an immediate cancellation for a full refund.
• Once a shipping label has been generated or the package has been handed over to the postal carrier, the transaction is considered finalized and cannot be cancelled, recalled, or modified.